You have questions.
We have answers.

Take a look through our most frequently asked questions below.

Most Frequently Asked Questions

  • Willow + Sage is a luxury scalp spa and wellness studio specializing in scalp facials, advanced hair health treatments, hair services, and beauty services. Our focus is on creating a healthier scalp environment as the foundation for stronger, fuller, and more balanced hair, while providing a deeply relaxing, spa-like experience.

  • We offer scalp facials, scalp health treatments, haircuts, color services, highlights, hair extension services, facials, and eyebrow services. Every hair service is designed with scalp health in mind, combining results-driven techniques with a relaxing spa experience to support both the health of your hair and overall well-being. Every beauty service is designed with skin health and overall balance in mind.

  • At Willow + Sage, scalp health and hair loss prevention are our top priority. Our goal is for every guest to leave with a healthier scalp than when they arrived, which is why we use high-quality, scalp-focused products and intentional techniques designed to support long-term hair and scalp wellness. Beyond results, we are also dedicated to providing a deeply relaxing experience, so you leave feeling both rejuvenated and educated on how to properly care for your scalp and hair at home.

  • We are a text-only business and can be reached directly at ‭+1 (833) 283-8100‬. Please note this is not a live chat. While we aim to respond within 24 hours, responses are handled by our team as time allows and there is not a dedicated full-time chat staff member.

  • All appointments can be booked through our third-party booking platform, Vagaro. A card on file is required in order to reserve your appointment, and you will receive a booking confirmation once your appointment is successfully scheduled. Please make sure to opt in to emails and text notifications so you don’t miss important confirmations or updates. If you have additional booking questions, please visit our Booking FAQ section for more details.

  • A scalp facial is a specialized treatment designed to deeply cleanse, exfoliate, and rebalance the scalp while promoting overall hair and scalp health. Similar to a facial for your skin, this treatment removes buildup, supports circulation, and nourishes the scalp using targeted products and techniques to create the ideal environment for healthy hair growth.

  • Gift cards can be purchased directly through our third-party booking platform, Vagaro. They make the perfect gift for scalp facials, hair services, and self-care treatments. If you have additional questions about gift cards, please refer to our Gift Cards + Products FAQ section for more information.

  • No special preparation is needed for your scalp facial—just arrive comfortable and ready to relax. We recommend avoiding makeup if possible, as hot towels are used during the service and may naturally remove it. However, wearing makeup is completely fine if needed. Please arrive with dry hair, as wet or sweaty hair can affect the beginning of your treatment experience, although we understand that life happens and it’s not a problem if this occurs. You do not need to wash your hair before your appointment, as an unwashed scalp allows us to better assess your scalp health and tailor your treatment accordingly.

Booking + Policies

  • All appointments can be booked through our third-party booking platform, Vagaro. A card on file is required in order to reserve your appointment, and you will receive a booking confirmation once your appointment is successfully scheduled. Please make sure to opt in to emails and text notifications so you don’t miss important confirmations or updates.

  • Once your appointment is successfully scheduled, you will receive a booking confirmation via text and/or email. Please make sure you opt in to receive emails and text notifications from us so you don’t miss important updates. You will also see a confirmation page that says “Your appointment is booked” at the end of the booking process—feel free to take a screenshot for your records just in case.

  • A card on file is required to secure your appointment and help us uphold our cancellation policy, which protects the time of our service providers. You are welcome to use a different card or gift card at checkout on the day of your appointment. However, in the event of a late cancellation, no-show, or policy violation, the card on file is the one that will be charged according to our policy.

  • We kindly ask that all appointments be rescheduled or canceled at least 24 hours in advance. Cancellations made with less than 24 hours’ notice will be charged 50% of the scheduled service total. No-shows or same-day cancellations will be charged 100% of the scheduled service. This policy helps us respect our providers’ time and accommodate other guests.

  • We allow a 15-minute grace period for late arrivals. However, depending on the service, we may need to adjust or shorten your appointment to ensure we stay on schedule for all guests. We will not be able to accommodate appointments later than 15 minutes and they will be considered a no-show or same-day cancellation and will be charged 100% of the scheduled service.

  • Yes, you can book multiple services during the same visit. We offer add-ons for many of our most commonly paired services to make booking easy. If you don’t see the add-on you’re looking for or would like to combine services not listed together, please reach out to us and we’ll be happy to assist with your booking.

  • You can reschedule your appointment directly through the link in your confirmation text or email, which will take you to your booking where you can select a new time. You can also manage your appointment through the Vagaro app. If you have any trouble, feel free to text us and we can help reschedule your appointment for you.

  • All spa services are non-refundable once completed. If you are unsatisfied with the outcome of your hair service, please notify us within two weeks of your appointment so your stylist has the opportunity to make adjustments. If concerns remain after the correction service, any further resolution will be handled at the discretion of the owner. Our goal is always for you to love your hair, while also honoring the time, skill, and dedication of our stylists—which is why we are intentional about the team we bring into Willow + Sage.

Gift Cards + Products

  • Gift cards can be purchased directly through our third-party booking platform, Vagaro. They make the perfect gift for scalp facials, hair services, and self-care treatments.

  • If you know the exact service you’d like to gift, you are welcome to purchase a gift card for that specific service. However, please note that services are not transferable on gift cards through Vagaro. For this reason, we typically recommend purchasing a gift card for a dollar amount of your choice, which gives the recipient the flexibility to choose the services that best fit their needs.

  • No, our gift cards do not expire.

  • No, all gift card purchases are final sale and are non-refundable.

  • All retail product sales are final. If you receive a product that is defective, you may exchange it for the same item or, if unavailable, a similar product of equal value. We are happy to ensure you leave with a product that works for your needs.

  • We carefully curate professional, high-performance hair and skincare products to support both scalp health and overall hair wellness. Our retail lines include Milbon, R+Co, Kevin Murphy, and Organethics for hair care, along with Epionce for skincare. Each brand is chosen for its quality ingredients, effectiveness, and ability to support healthy hair and scalp environments while maintaining the integrity of your hair long-term.

Scalp Facials

  • A scalp facial is a multi-step treatment designed to deeply cleanse, exfoliate, and rebalance the scalp while promoting overall hair and scalp health. Your experience typically includes a thorough scalp analysis, detoxifying cleanse, exfoliation to remove buildup, a customized treatment mask, and targeted massage techniques to stimulate circulation. The service is finished with nourishing products that leave your scalp refreshed and your hair feeling lighter, cleaner, and healthier.

  • The best scalp facial for you depends on your goals and the type of experience you’re looking for. If you want to learn more about your scalp health and receive a more in-depth scalp analysis, we recommend the “Now + Zen,” which includes scalp scoping as part of the pre-treatment ritual. If your main goal is relaxation, the “Free Your Mind” is a great introductory scalp facial designed to help you unwind and reset. For the ultimate luxury experience focused on both scalp and skin concerns, we recommend the “Cloud Nine.” If you are unsure which service is best for you, feel free to reach out and we’ll gladly help guide you toward the right treatment.

  • For optimal scalp health, we typically recommend a scalp facial every 4 to 6 weeks. This timing helps maintain a balanced scalp environment, prevent buildup, and support long-term hair health and growth.

  • Scalp facials are designed to create a healthier scalp environment, which is essential for supporting healthy hair growth. By removing buildup, improving circulation, and delivering targeted nourishment, scalp facials help optimize the conditions needed for stronger, fuller-looking hair over time. While results vary, consistent treatments can support overall hair health and growth retention.

  • A scalp facial typically lasts between 60 and 90 minutes depending on the specific treatment and any add-ons selected. We intentionally allow extra time so you can fully relax and enjoy a slow, restorative experience.

  • No, you do not need to wash your hair before your appointment. In fact, it is often better if your hair is not freshly washed so we can properly assess your natural scalp condition and buildup levels. Please arrive with dry hair when possible for the best treatment experience.

  • Yes, we offer select add-ons that can be paired with your scalp facial to enhance your experience. If you do not see the add-on you’re looking for when booking, feel free to reach out to us and we can help customize your appointment.

  • Yes—our scalp facials are designed to be both results-driven and deeply relaxing. Along with targeted scalp treatments, your experience includes massage techniques and a calming spa environment to help relieve stress, release tension, and leave you feeling fully reset and rejuvenated.

  • Yes, our scalp facials are pregnancy safe and the products we use are considered safe during pregnancy. The main consideration is comfort during the service, as treatments require laying on your back for an extended period of time and side positioning is not available during the experience. Some guests may find this uncomfortable depending on their stage of pregnancy, but we are always happy to accommodate you as best as possible to ensure a relaxing experience.

  • Yes! We offer a double treatment room for guests who would like to enjoy scalp facials together. We can currently accommodate up to four guests at once between our private treatment rooms and double room setup. If you would like to schedule a double scalp facial or group experience, please contact us directly with your preferred dates and times so we can help coordinate your appointments.

  • If you experience sensitivity with hair color, we recommend waiting at least 24 hours after your scalp facial before coloring your hair. If your goal is maximum color longevity and retention, we recommend waiting at least 24 hours after a color appointment before receiving a scalp facial treatment.

  • No, scalp facials cannot be performed with any type of hair extensions installed. Extensions prevent us from properly accessing and treating the scalp, and there is also a high risk of extension slippage during the service. If you arrive to your appointment with extensions installed, we will unfortunately be unable to perform the service and the appointment will be charged in full according to our cancellation policy.

  • Absolutely. We welcome and accommodate all hair textures, and all of our providers are trained to work with textured and natural hair. If you feel more comfortable booking with a provider of color, you are welcome to request Carlito. Please note that our Blow Out add-on does not include heat styling, though we are happy to diffuse your hair if needed. If you would like additional styling with heat tools, please make sure to book the “Blow Out + Heat Styling” add-on with your service.

  • At this time, we are unable to accommodate scalp facials for guests with braids or locs installed. We pride ourselves on offering the highest quality experience possible, and until we feel fully trained and confident in providing this service at our standards, we have chosen not to offer it.

Hair Services

  • We offer a variety of luxury hair services including haircuts, custom color, highlights, blonding, dimensional color, hair extensions, and scalp-focused hair wellness treatments. Every service is approached with scalp health in mind to help maintain the long-term integrity and health of your hair.

  • We currently offer Invisible Bead Extensions®, K-Tips, and mesh integration systems for guests experiencing thinning or hair loss concerns. Each method is customized based on your hair goals, lifestyle, and hair density. If you are interested in learning more about our extension services, please visit Erica’s website for additional information and extension education.

  • Yes! If you are unsure what color service is best for you, you can book a color consultation directly online through Vagaro. Extension consultations must be scheduled directly with us through text so we can properly guide you through the process and determine the best fit for your needs.

  • We recommend arriving about 5 minutes before your appointment time with inspiration photos ready and your hair completely dry for the best consultation and service experience. Having visual inspiration helps your stylist better understand your goals and desired outcome.

  • Appointment times vary depending on the services booked, your desired result, and the amount and density of your hair. Larger transformations or extension appointments may require additional time. If you are curious about timing for a specific service, we recommend reaching out to us directly before booking.

  • On average, we recommend maintenance appointments every 8–12 weeks depending on your hair growth, lifestyle, and the type of color or extension method you wear. Regular maintenance helps keep your hair healthy and your results looking their best.

  • Yes! All of our color providers are trained to work with a variety of hair types and textures. If you are specifically looking for a curly hair specialist, we recommend booking with Mae, a solo stylist within our salon who specializes in curly hair services. You can learn more about her on our About Us page. Please note that appointments with Mae must be booked directly through her.

  • If you are unsure which service is best for you, we recommend booking a consultation directly through Vagaro with your preferred service provider. We are always happy to guide you toward the best option based on your hair goals and needs.

  • Yes, we offer private appointments for guests experiencing hair loss or those seeking a more private and personalized experience during their visit.

  • Yes! We offer haircut and blowout add-ons that can be paired with scalp facial appointments. However, we do not perform color services immediately before or after scalp treatments in order to prioritize scalp health and avoid unnecessary sensitivity. If you would like to book both a scalp facial and a color service, we recommend scheduling them at least 24 hours apart.

  • Many guests choose to continue coloring their hair while pregnant or breastfeeding, but we always recommend consulting with your doctor first if you have concerns. We prioritize scalp health and use professional-grade products, while also ensuring proper ventilation and application techniques during services. If you are pregnant or breastfeeding, please let your stylist know before your appointment so we can make any necessary accommodations for your comfort.

Other Services

  • We offer customized facial treatments designed to support healthy, glowing skin while creating a deeply relaxing spa experience. Our facials focus on skin health, hydration, barrier support, and overall rejuvenation using professional-grade skincare products tailored to your skin’s needs.

  • Yes! Our facials can be customized for sensitive skin types and skin concerns. We use professional skincare products and adjust treatments based on your skin’s condition, sensitivity level, and goals to ensure a safe and comfortable experience.

  • We offer eyebrow shaping, brow waxing, brow tinting, brow dye, and brow lamination services. Each brow service is customized to enhance your natural features while creating balanced, flattering brows tailored to your face shape.

  • Brow lamination is a treatment designed to smooth, shape, and redirect the brow hairs into a fuller, more lifted appearance. It helps create a polished, fluffy brow look while making the brows easier to style and maintain.

  • Brow lamination typically lasts around 6–8 weeks depending on your hair growth cycle, skincare routine, and how well the brows are cared for after the appointment.

  • Our eyebrow shaping appointments include brow mapping to help create balanced and even brows based on your facial features, followed by waxing and precision plucking to refine the shape.

  • Most guests schedule eyebrow maintenance appointments every 4–8 weeks, depending on their hair growth, desired brow shape, and service applied. For waxing and tinting, clients may find themselves wanting to come in at 4-6 weeks. For lamination clients, 6-8 weeks is preferable. Lamination services are the services we follow the timeline on first.

  • We recommend arriving with clean skin around the brow area and avoiding strong exfoliants, retinols, or active skincare products near the brows for a few days before your appointment. If you have inspiration photos or a desired brow look, feel free to bring them with you.

  • To help your results last as long as possible, avoid getting your brows wet or excessively sweaty for 24–48 hours after your appointment. Keeping the brow hairs hydrated with a conditioning serum or brow oil can also help maintain healthy brows and prolong the results of your service.

  • Brow waxing is generally considered safe during pregnancy and breastfeeding. For brow tinting, we recommend consulting your doctor beforehand. Brow lamination is not recommended during pregnancy, and if you are breastfeeding, we suggest speaking with your doctor before scheduling a lamination service.

  • Yes, absolutely. Our facials are pregnancy safe, and our electric treatment beds can be adjusted to keep you as comfortable as possible throughout your service. Please let us know ahead of time if you are pregnant or breastfeeding so we can tailor your experience to your comfort and needs.